Practical Health Systems




InfoServ DD Individual Records Tracking and Reporting
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InfoServ DD Presentation
"We now have the ability to access and manage a full range of critical information in real time. PHS' InfoServDD is allowing us to change and improve the very essence of how we conduct business. We are becoming more effective, more efficient, and more proactive." Harold Sloves Guardian Healthcare Providers, Inc.	Service providers for individuals with developmental disabilities face ever-increasing challenges of government tracking and reporting requirements, coordinating services among multiple providers in multiple locations, tracking staff training, and containing costs. PHS has developed an Internet application -- InfoServ DD -- to reduce the administrative time and costs associated with tracking and reporting client services, financial information, incidents and investigations and employee training. InfoServ DD captures complete information about individuals.
InfoServDD ". . . has many other benefits for everyone (DMRS, Providers, ISC's, etc.) in having readily available, minute-to-minute access to critical information." Randy Moore, Executive Director Compass Coordination, Inc.	InfoServ DD is designed for use by non-technical staff with an emphasis on ease of use and flexibility. For example, drop-down lists are used extensively to minimize typing and ensure valid data entry. With minimum training and low entry costs, both small and large service providers can have access to the centralized information and reporting facilities provided by InfoServ DD.
	Individual Records Tracking and Reporting
Features Demographics Services Transitions Diagnosis Health Charting Doctor Visits Med. Administration Daily Notes Keyword Alerts Community Participation Personal Assistance Follow-Along Notes Support Plans Outcomes Implementation Plans Progress Notes Assessments Checking Sleep/Room Checks Automated Monthly Summaries Personal Inventory	Service providers, support coordinators, social workers, and direct care staff all have access to the information they need to better serve individuals. Comprehensive information about individuals is available to authorized personnel.
Features State compliant Incident Alerts (system sends email to managers when incident is added) Investigations Electronic Signature Email to State View Incidents by County View All Incidents Committee Reviews Follow-Up Tasks Tracks injuries Online queries & reports Monthly reports & trending	Incident and Investigation Tracking Federal courts require that incidents and abuses be recorded and that proper procedures be followed in response to the incidents. InfoServ DD tracks incidents and helps identify abuses and causes so that further abuses can be prevented.

Features Attendance per site Period Caps Monthly Caps Rebills Adjustments Unpaid Services Automatic Renewal Monthly Maximums Billing Combos Exception Reporting Billing Calendar Flexible Reporting	Billing Support InfoServ DD assists service providers with billing actual units of service per individual online. Flexible financial reports are abundant.
	Human Resources Management
Features Employee Demographics Employment Information Termination Tracking Driving Records Multiple Positions Per Employee Multiple Work-Sites Per Employee W4 Information Employee Health Tracking Bonus Tracking Job Applicants Job Postings Work Scheduling Worker's Comp Claims Record Login/Logout times Reports and Queries	The highly flexible human resources module of InfoServ DD gives you the information you need to track your employees in this high-turnover industry. A prior employee's record can be re-opened and simply have a new employment record added. An employee may have multiple positions and pay rates. We also track their login and logout times, their work schedules, driving information, Worker's Compensation claims, W4 information, health items such as TB skin tests (or any health item you wish to track), employee bonuses and garnishments, job applicants, job vacancies and more.
	Employee Training Tracking
Features On-line Training Schedule Course Catalog Show courses needed per employee Add 1 course for many employees or several courses for a single employee Ability to Add Agency-specific courses Reports and Queries	InfoServDD helps service providers meet state training requirements. Staff training requirements are automatically determined, training is tracked, and state compliance levels are reported. Miscellaneous training, such as computer and medical, may also be tracked. Information about training centers, trainers, and course expirations may also be entered.
System Requirements Processor 233 MHz or higher 32 MB RAM or greater 100 MB on hard drive Color Monitor Keyboard & Mouse Internet Connection 56 kb or higher Browser MicroSoft Explorer 5 or later Netscape 6 or later 128 bit encryption	Help Desk PHS provides customer support via a national toll-free number to the PHS Help Desk. Customers may log Help Desk requests, check the status of requests, and search technical notes 24 hours a day via the Internet. On-call support is provided for after-hours emergencies. An Internet Solution Customer setup and access to InfoServ DD is easy. Customer workstations use standard Internet browsers to communicate over the public Internet with secure, private Web servers provided by PHS. Customer access to the Internet is provided by any Internet Service Provider (ISP) such as AOL, MSN or cable or DSL providers. Since InfoServ DD runs on PHS servers, application software enhancements are provided to customers when they become available. (InfoServ DD can run on your servers, if requested.)
	Forms and Report Generation Forms pertaining to the release of information about an individual can be printed, signed, and tracked. Flexible reporting options are provided to access information collected in the database. Communications Current information is available to multiple sites electronically. Paper copies and filing can be reduced. Communications are improved with the use of Email by all caregivers and administrators.
Benefits Summary Complete individual records tracking Human Resources Management Financial Management Facilities Management Flexible reporting Improved accuracy Low entry cost Lower administrative costs Improved communications Pro-active alerts/messaging Ease of use Help Desk support Information confidentiality HIPAA and CMS (HCFA) compliance	Security and Confidentiality InfoServ DD contains extensive security facilities to ensure that users have access only to authorized information. In addition, the PHS servers are protected from unauthorized access using sophisticated security measures. Independent support coordinators, service providers, government officials, family members, advocates, legal representatives and others involved can be provided with secure access to information about individuals that they serve. Costs Subscribers of InfoServ DD are billed monthly based on the number of individuals tracked in the database. The only other costs that subscribers incur are for workstations and Internet connections.